Associate Professor Ts. Dr. Norhayati Zakuan is a Director of Business Administration Department, Azman Hashim International Business School, UTM. She obtained her first degree in Mechanical Engineering from Universiti Teknologi Malaysia, MSc in Engineering and Manufacturing Management from Coventry University, United Kingdom and PhD in Mechanical Engineering (Quality) from Universiti Teknologi Malaysia. She is a Graduate Member of the Institute of Engineering Malaysia (IEM) and Member of the Board of Engineers Malaysia (BEM). She has more than 15 years industrial experience before joining UTM. After graduating from her first degree, she spent 12 years in Mitsubishi Electric Malaysia as a Senior Mechanical and Quality Manager. Then, she joined COLAB Printing Ltd., United Kingdom for three years as a Technical Specialist before pursuing her master’s degree.  She had published more than 100 journal papers in WOS and SCOPUS index publication. Her current research interests are Quality Engineering and Management, Performance Measurement, Sustainable Manufacturing, Lean Manufacturing, Risk Management and Supply Chain Management.